We pride ourselves with efficient mail-in repair service, swift and hassle-free! For our most common repairs, we aim to begin the repair process within the same day of receiving your device, with a turnaround goal of 48-72 hours. Our mission is to ensure your device is returned to you in pristine condition in the shortest time feasible. Please note, extensive damage may necessitate a longer repair period as our expert team dedicates themselves to restoring your device to our high-quality standards.

For the security of your personal data and to facilitate thorough testing of every function, a factory reset of your device is necessary before we commence comprehensive diagnostics. This step ensures the utmost privacy and allows us to accurately assess and address any issues your device may have. We understand the importance of your data, so we strongly recommend backing it up before sending your device to us. Make sure any account locks are removed to enable us to restore or update your software. This proactive measure guarantees that your personal information remains secure while allowing us to deliver the highest standard of repair service.

While we ensure the use of seals identical to those your device’s manufacturer employs during reassembly, we cannot guarantee the restoration of water resistance or proofing. This limitation is acknowledged across repair services due to the inherent challenge of reinstating the original IP rating after a device has been opened.

At iTech, we strive to cater to all customer needs by offering a wide array of repair options across various price points. For Android devices (including brands like Samsung, Google, Huawei, Oppo, and OnePlus), we use original manufacturer screens to ensure authenticity and quality. For Apple devices, we provide the choice between original manufacturer screens and high-quality compatible alternatives, allowing you to select the repair quality that best suits your needs. All parts used, whether branded or compatible, undergo stringent testing to meet our high standards for quality repairs, ensuring your device returns to you in top condition.

Sharing your PIN or passcode is entirely optional but recommended, especially if backing up and resetting your device before repair isn’t feasible. This allows us to thoroughly test and ensure the device functions correctly after repair, including touch sensitivity and camera quality, without compromising your data’s security. Rest assured, our team is committed to your privacy, strictly adhering to our Privacy Policy to protect your information at all times.

Choosing a refurbished device from us guarantees a product that has been rigorously tested and certified to function like new. These devices, though they may show minimal signs of use, have had any previous technical issues fully resolved by our team of experts. Our thorough refurbishment process includes detailed inspections and repairs as needed, ensuring each device meets our stringent standards for quality and performance.

By opting for a refurbished device, you’re making an eco-friendly choice that reduces electronic waste and conserves manufacturing resources. We support these devices with a warranty, reflecting our confidence in their durability and reliability. This commitment to quality ensures that you receive not only a cost-effective solution but also a sustainable one, offering the same smooth user experience as a new device, with the added benefit of our comprehensive customer support.